1. The 14-day refund
You can get a full refund of any payment for Kandedong if you ask within 14 days of that payment. This applies to:
- the first payment of a weekly, monthly or yearly Pro plan;
- each renewal payment of a Pro plan;
- the one-time payment for the Perpetual plan.
You do not need to give a reason.
2. How to ask
Use one of these:
- the link in the receipt you received by email for the payment; or
- an email to support@kandedong.com from the address on your account, with the date of the payment or the order number from your receipt.
3. What happens next
The refund goes back to the payment method you used. Your bank or card provider can take several business days to show it. When a Pro payment is refunded, the paid period it covered ends, and the account moves to the free tier. When the Perpetual payment is refunded, the Perpetual license ends.
4. After 14 days
After 14 days, a payment is not refundable, except where the law of your country requires a refund, or where we stop a paid feature in a way that materially reduces what you paid for. To avoid the next charge of a subscription, cancel before its renewal date.
5. Trials and the free tier
The 7-day Pro trial and the free tier cost nothing, need no card and are never charged, so there is nothing to refund. The Kandedong mini apps are free.
6. Cancelling
Cancel at any time from your Kandedong account or from the link in your receipt. Cancelling stops future renewals. If you cancel without asking for a refund, you keep Pro until the end of the period you paid for.
7. Your legal rights
This policy adds to your legal rights and does not replace them. Consumers in some regions, such as the EU and the UK, have a legal right to withdraw from a purchase of digital services.
8. Fair use
We can refuse a refund where we reasonably believe there is fraud or abuse, for example repeated buy-and-refund cycles or accounts created to get repeated trials or refunds. If you think a charge is wrong, please contact us first: we would rather fix it with you than through a payment dispute.
9. Contact
R8VEN LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. Email: support@kandedong.com.